Shipping

Free Shipping

We offer Free Curbside Shipping on orders over $99 to the continental U.S.  

Curbside Shipping means the shipping carrier will deliver to the curb. This service does not include set-up or assembly of items or removal of packaging materials. 

Sometimes shipping carriers will charge extra for deliveries to remote or hard-to-reach areas.  If this were the case, we will contact you before processing your order.

If you'd rather not deal with the hassle, White-Glove Service is available. Please contact us at customercare@outdoorheatdirect.com for rates, as they will vary depending on item size, weight, delivery address and other special circumstances. This service can generally include unpacking, inspection, removal/disposal of packing materials, transporting your order up or down a maximum of 2 flights of stairs and setting up merchandise in the spot of your choice. 

On orders $99 and under, a flat rate of $9.99 will be charged. 

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

This email will include all pertinent shipping information:

If it is a made-to-order or custom product, the lead time (how long the manufacturer takes to make and ship the item) as stated in the Product Page and when can you expect delivery. 

If it is an in-stock item and available for immediate shipment (within 7 business days), we will process the charges and submit the order for shipment and let you know an ETA for your purchase.

Please be aware that if you order includes both in-stock and made-to-order/custom items, the entire order will ship toghether when all products are ready.

If an item is on back order or otherwise unavailable, we will void the pre-authorization and reach out to you and present you with all available options. 

 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within seven business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@outdoorheatdirect.com.